Month: March 2007

Some good quality experiences

I recently bought a case for my PDA from the lovely people at Proporta. Unfortunately, a few days after getting the case the belt clip disintegrated with the hinge part simply snapping off. I was dismayed. By co-incidence that day I received an email from one of Proporta’s customer service people following up on my …

Some good quality experiences Read More »

Another Book Review…

After my Dell rants of the last few posts I thought it appropriate to put up something that people might actually want to read. So I’ve plumped for another book review, particularly given the Quality Management focus of my tirades against the sheer ineptitude of Dell. The books I’ve chosen to review this time out …

Another Book Review… Read More »

Oh D(h)ell… an update

Dell Technician came to my office today. This was after a techie had called to my home last Thursday. When I was in London presenting at an Information Quality conference (does 2 speaking slots count as a keynote?). The fact that I was going to be away had been clearly communicated to Dell’s support people …

Oh D(h)ell… an update Read More »

Oh (d)Hell, here we go again…

So, prompt and efficient, Dell Post-Sales Customer Support shipped me the graphics card for my laptop -the one they should have put in while it was still in the factory. It arrived this morning at 11:00am as promised. It was shipped from their factory in Limerick – a city and County I know well. About …

Oh (d)Hell, here we go again… Read More »

Dell and their cost base

Some jitters amongst the Celtic Tiger cubs this week as a number of hi-tech firms trimmed back the tent a little here. In net terms, it is no real issue as there is a skills shortage in the types of job that have been pruned. One organisation rumoured to be looking at pruning their Irish …

Dell and their cost base Read More »

Windows Vista and my new Dell – some thoughts

Blogging this in some frustration. Ordered a new Dell a few weeks back because my previous “Aldi-Special” (a ‘Gericom’ brand) had died. As I was going to be sticking the new purchase on the never-never (finance) I decided to pimp my ride a bit and ordered the best spec I could get for the price …

Windows Vista and my new Dell – some thoughts Read More »

Information Quality in the news

The gang over at Tuppenceworth have done some crude but somewhat scientific study of the quality of information being presented by Irish print media. The basic hypothesis (rephrased somewhat to Information Quality terms) is that purchasers of newspapers have an expectation that the stories presented will be properly researched pieces of journalism and not advertorial, …

Information Quality in the news Read More »

ka-BOOM – the Information Age Explosion is upon us.

CNN.com has an interesting report on a study that was conducted by IDC, an industry think tank and research company, into the volume of information that we are creating and storing – and more importantly who is creating that information. IDC estimates that the world had 185 exabytes of storage available last year and will …

ka-BOOM – the Information Age Explosion is upon us. Read More »

Crazy yanks

Found this initially in Metro free newspaper and also on The Register. This man is clearly somewhat paranoid about ‘the man’ being able to recover data from his hard-drive. However, as pointed out by the Reg, the misguided belief that deleting any files on your computer removes them from existence is just plain wrong. In …

Crazy yanks Read More »