Comments on: Dell Hell http://obriend.info/2007/04/13/dell-hell/ Daragh O Brien on Information Quality Management & other issues Wed, 07 Jan 2009 01:47:43 +0000 http://wordpress.org/?v=2.5.1 By: Luke http://obriend.info/2007/04/13/dell-hell/#comment-18449 Luke Tue, 08 Jan 2008 11:58:52 +0000 http://obriend.info/2007/04/13/dell-hell/#comment-18449 same oll dell issues. i got a laptop from them before christmas with 72hours of ordering online. today i ordered a laptop for my mother, so had it delivered to her address paying with my credit card. i know, i should have known better. anyway it was 1am and i was sure her address was on my cc, too late to call. so ordered anyway. checked this morning with dell no progress on order, none not even order number yet. so called creditcard, address wasn't on it. still unsure why must be re-issued card not carrying over details or something. so added address. called dell (indian call center), they didn't know what to do. recommended that i just re-order the system. what, but i have ordered it already. anyway looks like it'll take another 24 hours before it will be processed. although i am not very hopeful that it will be processed. also system has not gone up in price by €20 so can't reorder. seems to be another mis-step in dells process. they don't have any process in place for this type of issue. surely i should have been emailed or phoned about the address issue. why does dell make it's customers do all the work. they are not pro-active. same oll dell issues. i got a laptop from them before christmas with 72hours of ordering online.

today i ordered a laptop for my mother, so had it delivered to her address paying with my credit card. i know, i should have known better. anyway it was 1am and i was sure her address was on my cc, too late to call. so ordered anyway.

checked this morning with dell no progress on order, none not even order number yet. so called creditcard, address wasn’t on it. still unsure why must be re-issued card not carrying over details or something. so added address.

called dell (indian call center), they didn’t know what to do. recommended that i just re-order the system. what, but i have ordered it already. anyway looks like it’ll take another 24 hours before it will be processed. although i am not very hopeful that it will be processed. also system has not gone up in price by €20 so can’t reorder.

seems to be another mis-step in dells process. they don’t have any process in place for this type of issue. surely i should have been emailed or phoned about the address issue. why does dell make it’s customers do all the work. they are not pro-active.

]]> By: Daragh http://obriend.info/2007/04/13/dell-hell/#comment-5647 Daragh Wed, 18 Apr 2007 20:57:28 +0000 http://obriend.info/2007/04/13/dell-hell/#comment-5647 Turlough (if that is your real name...) I agree with you. Frankly I dont' think I'll ever buy from Dell again. I've tried to be objective and analytical in how I've looked at the issues - but eventually one has to draw the conclusion that Dell are simply uncompetent (which is worse than incompetent) and don't care about customer service or doing their job right. Nothing that I've experienced was unpreventable. The case load of gadgets isn't that much of an attaction for me - I still have a drawer full of them from the Gericom I got from Aldi 2 years ago. Turlough (if that is your real name…) I agree with you. Frankly I dont’ think I’ll ever buy from Dell again. I’ve tried to be objective and analytical in how I’ve looked at the issues - but eventually one has to draw the conclusion that Dell are simply uncompetent (which is worse than incompetent) and don’t care about customer service or doing their job right.

Nothing that I’ve experienced was unpreventable.

The case load of gadgets isn’t that much of an attaction for me - I still have a drawer full of them from the Gericom I got from Aldi 2 years ago.

]]> By: TurlougTh http://obriend.info/2007/04/13/dell-hell/#comment-5645 TurlougTh Wed, 18 Apr 2007 20:45:52 +0000 http://obriend.info/2007/04/13/dell-hell/#comment-5645 I recently purchased a Targa Laptop from Lidl. It's fantastic. I didn't have to deal with any of those Dell cnuts trying to upsale my specifications into big money land. Nor did i face the prospect of some semi-educated cretin 'losing' my specifications and haing to start the order again. I just got up early, sauntered into Moore Street and gave a man a nice wad of crisp 50s. I recieved a laptop and a firm handshake. That's how men conduct business. I say this not out of any real pride in Lidl or the german race as a whole but just because my success makes daragh's failure all the sweeter. Huzzah, they even threw in a free case load of gadgets I recently purchased a Targa Laptop from Lidl. It’s fantastic. I didn’t have to deal with any of those Dell cnuts trying to upsale my specifications into big money land. Nor did i face the prospect of some semi-educated cretin ‘losing’ my specifications and haing to start the order again. I just got up early, sauntered into Moore Street and gave a man a nice wad of crisp 50s. I recieved a laptop and a firm handshake.

That’s how men conduct business.

I say this not out of any real pride in Lidl or the german race as a whole but just because my success makes daragh’s failure all the sweeter.

Huzzah, they even threw in a free case load of gadgets

]]> By: Daragh http://obriend.info/2007/04/13/dell-hell/#comment-5397 Daragh Fri, 13 Apr 2007 15:12:45 +0000 http://obriend.info/2007/04/13/dell-hell/#comment-5397 I've left posts with links to this at Dell's Customer Service blog and I've also followed up through Dell's "Unresolved issues" options on their website. Sheeeeesssshhhh.... I’ve left posts with links to this at Dell’s Customer Service blog and I’ve also followed up through Dell’s “Unresolved issues” options on their website.

Sheeeeesssshhhh….

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