Comments on: Dell Hell – a slight return http://obriend.info/2007/07/13/dell-hell-a-slight-return/ Daragh O Brien on Information Quality Management & other issues Mon, 06 Feb 2012 19:53:21 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Daragh O Brien http://obriend.info/2007/07/13/dell-hell-a-slight-return/comment-page-1/#comment-10117 Daragh O Brien Thu, 19 Jul 2007 15:59:28 +0000 http://obriend.info/2007/07/13/dell-hell-a-slight-return/#comment-10117 John, Thanks for chipping in. I've already dealt with another of your Customer Advocate colleagues a while back. Over the weekend I'll dig out the relevant case number and the contact information for the named person I'm dealing with in Dell Ireland and send them on to you. John,

Thanks for chipping in. I’ve already dealt with another of your Customer Advocate colleagues a while back. Over the weekend I’ll dig out the relevant case number and the contact information for the named person I’m dealing with in Dell Ireland and send them on to you.

]]> By: John@Dell http://obriend.info/2007/07/13/dell-hell-a-slight-return/comment-page-1/#comment-10016 John@Dell Tue, 17 Jul 2007 14:50:44 +0000 http://obriend.info/2007/07/13/dell-hell-a-slight-return/#comment-10016 John here, customer advocate at Dell headquarters in Texas. Whether or not I agree with your assessment that we're somehow deluding ourselves, what bothered me most about your post is that you're still dealing with an unresolved issue 5 full months after it started. This isn't the norm, and it isn't the kind of service we strive to give our customers. Though I'm halfway around the world in Round Rock, I would be happy to coordinate with a colleague in Europe to make sure that this problem gets resolved once and for all. Feel free to send me an email including any case numbers you may now have, and I would be happy to see what I can do to help. John Dell Customer Advocate John here, customer advocate at Dell headquarters in Texas.

Whether or not I agree with your assessment that we’re somehow deluding ourselves, what bothered me most about your post is that you’re still dealing with an unresolved issue 5 full months after it started. This isn’t the norm, and it isn’t the kind of service we strive to give our customers. Though I’m halfway around the world in Round Rock, I would be happy to coordinate with a colleague in Europe to make sure that this problem gets resolved once and for all.

Feel free to send me an email including any case numbers you may now have, and I would be happy to see what I can do to help.

John
Dell Customer Advocate

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