Month: June 2008

How not to handle a customer…

So, I’ve been having problems with my broadband. Problems significant enough that I would suggest that the Dept of Comms actually think through the potential reliance on Fixed Wireless solutions for Ireland’s broadband deficit. More on that another time. What annoys me in the immediate sense is the level of customer service that people seem …

How not to handle a customer… Read More »

An IQ Trainwreck…

From Don Carlson, one of my IAIDQ cronies in the US comes this YouTube vid from Informatica (a data quality software tool vendor) that sums up a lot of why Information Quality matters. Of course, I could get snooty and ask what gave them the idea to juxtapose Information Quality and Trainwrecks…. gosh, I’d swear …

An IQ Trainwreck… Read More »