By: Rui Medeiros

Rui Medeiros — Sat, 27 Dec 2008 13:35:52 +0000

My name is Rui Medeiros.
On December 17th 2008 I went to the Carphonewarehouse in Tralee to buy an O2 modem, they didn’t have them at that time but Anthony McCarthy who dealt with me said he had a long list of phone numbers to ring the following day when they were expected to receive the modems and that he would phone me too so I gave him my phone number and he promised to phone me the following day.
But I got no phone call – went to shop Anthony lied to me saying he did try to phone but never got through – this is a lie as I would have got a missed call etc… I though it strange that Anthony discriminated me but then I also thought he might have been too busy – he said the modems had arrived that day and he sold one to me – however when they got my details they said o2 declined and Anthony said that I’d be better off to buy the three modem but NOT (although they did have 3 modems as I checked) from the carphonewarhouse, Anthony said I should go to the Three shop to get it – again I thought that strange as they are there to sell – strange they sent me to a different shop but thought nothing of it really at that time.
It was only when I got a letter from 02 welcoming me and ACCEPTING my bank account details and informing the Direct Debit had been accepted and was in effect that I though there was something very wrong in that Carphonewarehouse in Tralee. I rang O2 to confirm and they said it was a mistake by the Carphone shop, that I should go there and demand my sim card back and have it activated! I phoned carphone and asked to speak to Anthony McCarthy – again he promised me he would contact o2 and phone me back in 30 min – that again did not happen so i phoned the manager of tralee carphone – he said i should go there the following day to activate the simcard, he also told me what time anthony was there and guaranteed he’d be there – when i arrived Anthony wasn’t there and the manager had just left – he was just outside the shop when i asked him could i speak to him for a minute – he hunted me he said he had finished work – i thought strange that a manager should have such bad manners and that he would leave at 4pm leaving his team alone until 9pm… Anthony was not there either so i asked the other guys for help – i showed them the letter from o2 accepting my direct debit bank details but again they declined to help me and to activate my card… i did not like the way i was treated as i was right to be very upset and the guy behind the counter was rude and wanted me out of there – this is not customer care, he just showed he did not care! and this is just a few weeks after RTE revealed the type of customer care Ireland has – I have mind to write to RTE as well as some of Kerry media as I feel discriminated, I feel that in Ireland, especially in Kerry people are racist and that is surely the
reason why I was not treated with the same respect as any other Irish customer, because I am a foreigner.I think they owe me an apology.

Comments on: How not to handle a customer…

By: Rui Medeiros