Bank of Ireland Overcharging – another follow up

Scanning the electronic pages of the Irish Independent this morning I read that They claim to have had the scoop on this story (no, it was Tuppenceworth.ie and IQTrainwrecks.com) They have “experts” (unnamed ones) who tell them that the actual number of impacted customers over the weekend could be up to 200,000. “Some other banks …

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Bank of Ireland Double Charging – a clarifying post

Having spent the day trading IMs and talking to journalists about the Bank of Ireland Laser Card double charging kerfuffle, I thought it would be appropriate to write a calmer piece which spells out a bit more clearly my take on this issue, the particular axe I am grinding, and what this all means. I …

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Bank of Ireland Double Charging

I read with interest a story on the Irish Times website this morning about Bank of Ireland double charging customers for Laser transactions in “recent days”. What interested me is that this was not something that happened in “recent days”. Far from it. Back in May 2009, Simon over on Tuppenceworth.ie reported this problem to …

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Golden Databases – another quick return

I just received an email from an information quality tool vendor. It was sent to an email address I had provided to them in my capacity as a Director of the IAIDQ as part of registering for events they had run. The opening line of the email reads: I’m writing to you as a follow-up …

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Golden Databases – a slight return

Last week I shared a cautionary note about companies relying on their under-touched and under-loved Customer databases to help drive their business as we hit the bottom of the recessionary curve. The elevator pitch synopsis… Caveat emptor – the data may not be what you think it is and you risk irritating your customers if …

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Golden Databases – Caveat Emptor

I was very interested to read a great post by fellow Irish blogger Damien Mulley in which he wrote: …Most companies have massive databases of customer details that are sitting there, gathering dust. Why not work on those databases and poll your customers … The context of Damien’s comment was a larger piece about using …

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Is Info Quality Management a Recession Proof Profession?

Over the past few weeks I’ve been pondering whether or not Information Quality Management is a recession proof profession. Those of you who know me will probably guess that my recent departure from “big company” employment was one of the seeds to this line of thought. Another was the interesting findings contained in the IAIDQ’s …

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Buzzword Bingo (or “It’s the info quality stupid”)

One of my fellow Information Quality practitioner-bloggers wrote recently about the emergence of what he labelled “DQ2.0”. You can read Henrik’s original post here. While I don’t disagree with many of the points and questions raised by Henrik, I do have  a problem with the use of a label like “DQ2.0” to describe what is …

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IQ in the Real World (a leadership return)

I recently had to spend some time engaging with an Irish Government agency as a result of my voluntary redundancy from my former employer. Now, while I’ll admit I am perhaps over sensitive to information quality issues, having had a lot of experience with them and having written about them a lot over the years, …

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#BGas- Bord Gais loses 75000 customer records

The Bord Gais story First off, I am a Bord Gais (Irish Gas Board, now an electricity supplier) customer. I switched to them earlier this year to save money. I provided personal details about myself and my wife along with details of the bank  account our bills get paid out of. So, my wife and …

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