The Register has this story about a fault in Dell Laptops.
What is interesting about the problem is that it seems to expose some ‘failures’ in the passing of information internally within Dell, not least about their Direct2Dell website.
Some interesting comments are made about UK trading standards. I’m hoping to have a post up soon analysing the legal aspects of my (on-going and still unresolved) issues with Dell.
2 thoughts on “Another example of Dell not connecting the dots”
My name is Rick, Iâ€™m a Dell Technical Analyst located at Dell corporate headquarters in Round Rock, TX. Iâ€™m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products. I read your post and wanted to offer any assistance I could, since it sounds like you still have something unresolved.
With issues like the vertical line, Dell does everything that it can to act as quickly as possible to ensure our customers are taken care of. We posted on our blog and sent out emails to our technical support and customer care departments explaining how we would be replacing the affected LCDs. It sounds as if there are some representatives who are not as aware of this issue as they should be. Unfortunately, in a company as large as Dell is, it can sometimes be a challenge to get this information out to everyone involved. We are working on improving these lines of communication.
If you would like to contact me about the status of your ongoing issue and I will see if I can either assist you myself, or as I am in the US, I can find one of my colleagues in the UK to assist you.
You can email me at [email address and other details edited out by Site Moderator]
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