Ethics & Law of Information

A category dealing with the ethics and legalities of the management of Information and Information Quality.

A game changer – Ferguson v British Gas

Back in April I wrote an article for the IAIDQ’s Quarterly Member Newsletter picking up on my niche theme, Common Law liability for poor quality information – in other words, the likelihood that poor quality information and poor quality information management practices will result in your organisation (or you personally) being sued. I’ve written and …

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Bank of Ireland Double Charging – a clarifying post

Having spent the day trading IMs and talking to journalists about the Bank of Ireland Laser Card double charging kerfuffle, I thought it would be appropriate to write a calmer piece which spells out a bit more clearly my take on this issue, the particular axe I am grinding, and what this all means. I …

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#BGas- Bord Gais loses 75000 customer records

The Bord Gais story First off, I am a Bord Gais (Irish Gas Board, now an electricity supplier) customer. I switched to them earlier this year to save money. I provided personal details about myself and my wife along with details of the bank  account our bills get paid out of. So, my wife and …

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Software Quality, Information Quality, and Customer Service

Cripes. It’s been a month since I last posted here. Time flies when you are helping your boss figure out how to divide your work up before you leave the company in 3 weeks. I’ve also been very busy with my work in the International Association for Information and Data Quality – lots of interesting things …

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The Customer perspective on Information Quality

A short post today. I promise. Yesterday’s Dilbert made me laugh. As a telco guy I’m familiar with the lengths my industry will go to to create complicated contracts that can ‘obscure’ the total cost of a phone package. It was nice to see that getting a character all to itself in Dilbert. But what …

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Certified Information Quality Professional

Recent shenanigans around the world have highlighted the importance of good quality information. Over at idqcert.iaidq.org I’ve written a mid-sized post explaining why I am a passionate supporter of the IAIDQ’s Certified Information Quality Practitioner certification. Basically, there is a need for people who are managing information quality challenges to have a clear benchmark that …

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Final post and update on IBTS issues

OK. This is (hopefully) my final post on the IBTS issues. I may post their response to my queries about why I received a letter and why my data was in New York. I may not. So here we go.. First off, courtesy of a source who enquired about the investigation, the Data Protection Commissioner …

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IBTS… returning to the scene of the crime

Some days I wake up feeling like Lt. Columbo. I bound out of bed assured in myself that, throughout the day I’ll be niggled by, or rather niggle others with, ‘just one more question’. Today was not one of those days. But you’d be surprised what can happen while going about the morning ablutions. “Over …

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So what did the IBTSB do right?

In the interests of a bit of balance, and prompted by some considered comment by Owen O’Connor on Simon’s post over on Tuppenceworth, I thought it might be worth focussing for a moment on what the IBTSB did right. They had a plan that recognised data security as a key concern. They specified contract terms …

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More thoughts on the IBTS data breach

One of the joys of having occasional bouts of insomnia is that you can spend hours in the dead of night pondering what might have happened in a particular scenario based on your experience and the experience of others. For example, the IBTS has rushed to assure us that the data that was sent to …

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