Information/Data Quality Issues

Software Quality, Information Quality, and Customer Service

Cripes. It’s been a month since I last posted here. Time flies when you are helping your boss figure out how to divide your work up before you leave the company in 3 weeks. I’ve also been very busy with my work in the International Association for Information and Data Quality – lots of interesting things …

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Politics 2.0 and Information Quality

A lot has been made of President Obama’s use of Web2.0 technologies in his election campaign. Irish political parties are falling over themselves to get on d’interwebby and send their tweets to twitter and make full use of the mygoogleyyoutubebospace.com to woo voters. After all, if you’re not in you can’t win. Of course, to …

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First: Principles

[This post was originally drafted as an article for the IAIDQ’s Quarterly Newsletter, but I felt it might be more suited to the blog instead] Introduction As we continue to stagger shell shocked through the unfolding economic crisis, increasingly commentators are looking at what can be changed or done differently in the financial services industry …

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Obama’s win… a win for information quality

Barack Obama just might be the first ‘Information Age’ President of the US. The Houdini Project that his team ran has highlighted the value of information, and especially good quality and timely information, when making decisions or trying to gain a competitive advantage. From the details that have leaked out (and while Newsweek get the …

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Telephone numbers and Information Quality – the risk of assumption

Imagine you have been given a spreadsheet of telephone numbers that you have been told are international numbers in the ‘local’ formats for the respective countries. You open the spreadsheet and there are no leading zeros (because Excel -and most other spreadsheets- assumes that numbers don’t begin with zero and strip it out). What to you do to get the data back to a format that you can actually use?

The Electoral Register (Here we go again)

The Irish Times today carries a story on page five which details a number of proposed changes to the management of the Electoral Register arising from the kerfuffle of the past two years about how totally buggered it is. For those of you who don’t know, I’ve written a little bit about this in the …

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Getting back to my Information Quality agenda

One or two of the comments (and emails) I received after the previous post here were enquiring about some stuff I’d written previously (2006 into 2007) about the state of the Irish Electoral Register. It is timely that some people visited those posts as our Local Elections are coming up in less than 18 months …

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Has our Minister for Environment lost it completely?

The Irish Green Party recently entered coalition with the Fianna Fail party to form a government in Ireland. As part of this coalition, we now have a Green Party TD (member of parliament) as Minister for the Environment. Today, Mr Gormley came out in favour of Electronic Voting. Well, actually that isn’t entirely correct.. he …

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Dell Quality Happy path

Good news Keyboard arrived today (July 30th) just before 13:00. Spent lunch swapping out keyboard. Can now type Quality again without pausing…. ….received phone call at 14:00 from Dell tech support to confirm that I’d received the keyboard and that I’d been able to swap it over without difficulty. Excellent ‘within-warranty’ customer service – my …

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