Introduction
In a previous post, I wrote about how much of what is being pointed to as the causes of some of our economic woes being grounded in weaknesses in the ‘conventional wisdom’ of management which had been questioned by Quality Management thinkers and which were described by Deming in particular as being “Deadly Diseases”. Â I argued that, as part of any long term recovery, we would need to look to proven Quality Management principles for guidance and that the lessons of Quality Management (in particular where it is applied to information products and processes) need to be learned now as part of the necessary change.
In this post, I thought I’d turn my attention to just one of Deming’s 14 Points for Transformation, specifically Deming’s Point 7.
Institute Leadership with the aim of supervising people to help them to do a better job (more…)