total-quality-management

Dell Hell… but not mine, but perhaps a different circle of the same techno hell

Customer Service, Dell Hell, Dell Quality, Information Quality, Information/Data Quality Issues / By Daragh / July 27, 2007 July 28, 2007 / Customer Service, Dell, Dell Quality, Dell-Hell, dell-quality-issues, dells-quality-problems, dell_customer_care, deming, Information Quality, Information/Data Quality Issues, total-quality-management, w_edwards_deming

The other guy’s story Came across this on Tom Raftery’s blog. Looks like Tom’s guest writer Frank P had ‘issues’ with Dell when trying to buy some kit off them. A barrier had been created that prevented him from buying a machine from the UK Dell outlet store simply (it would seem) because the UK …

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Oh D(h)ell… an update

Dell Hell, Dell Quality, Information Quality, Oh (d)Hell... / By Daragh / March 26, 2007 July 27, 2007 / Dell, Dell Quality, Dell-Hell, dell-quality-issues, dells-quality-problems, dell_customer_care, Information Quality, Information/Data Quality Issues, Oh (d)Hell..., Quality Management/Information Quality, total-quality-management

Dell Technician came to my office today. This was after a techie had called to my home last Thursday. When I was in London presenting at an Information Quality conference (does 2 speaking slots count as a keynote?). The fact that I was going to be away had been clearly communicated to Dell’s support people …

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