Month: April 2007

Scrap & Rework Article

Electoral IQ, The Business of IQ / By Daragh / April 4, 2007 August 9, 2007 / Electoral IQ, The-Business-of-IQ

Many moons ago I posted a piece on this blog about Information Quality Scrap and Rework in the Irish Electoral Register. This article was submitted to a number of Irish newspapers at the time (when it was very topical) and was referenced at length by tuppenceworth and others. Earlier this year I was invited to …

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Oh D(H)ell… a slight reprise

Dell Hell, Dell Quality, Oh (d)Hell... / By Daragh / April 3, 2007 July 27, 2007 / Dell Quality, Dell-Hell, Oh (d)Hell...

got this email from Dell yesterday Dear Valued Customer, Thank you for contacting Dell Customer Care on 27/03/2007 with a question or need for Dell. We appreciate the opportunity to assist you and are interested in your feedback concerning our performance. Dell has asked TNS Prognostics, a customer satisfaction research company in the IT industry, …

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