Dell Hell

A category devoted to my analysis of the Information and Process quality issues in Dell computer from the point of a peeved customer

Dell hell comes to an end…

My Dell Hell has come to an end. The outcome is not entirely what I had hoped for, but at least the issue has been resolved and I understand what has beeng going on. Thanks to John who took the time to follow through and look at the information that I had posted on this …

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Dell Quality Happy path

Good news Keyboard arrived today (July 30th) just before 13:00. Spent lunch swapping out keyboard. Can now type Quality again without pausing…. ….received phone call at 14:00 from Dell tech support to confirm that I’d received the keyboard and that I’d been able to swap it over without difficulty. Excellent ‘within-warranty’ customer service – my …

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Dell Hell Ireland (and other flavours) on Google

So for shits and giggles I decided to google Dell Hell and Ireland. (The wife is out for the night, I’m bored, it seemed like a good idea at the time). http://www.google.ie/search?sourceid=navclient&hl=en-GB&ie=UTF-8&rlz=1T4GGLF_en-GBIE226IE228&q=dell+hell+ireland To increase the sample size, I removed the reference to “Ireland” and instead googled for “Dell Hell Information Quality”… frack me, there I …

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Dell Hell… but not mine, but perhaps a different circle of the same techno hell

The other guy’s story Came across this on Tom Raftery’s blog. Looks like Tom’s guest writer Frank P had ‘issues’ with Dell when trying to buy some kit off them. A barrier had been created that prevented him from buying a machine from the UK Dell outlet store simply (it would seem) because the UK …

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Dell Hell – a slight return

It was announced yesterday that Dell are cutting 100 jobs in Ireland. Hmmmm… Dell is a company in trouble that is desperately trying to reinvent itself. However, my experience is that Dell is a company that is also deluding itself and incurring potentially large amounts of avoidable costs through poor management of processes and poor …

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For the avoidance of doubt…

The first bit of doubt Various Dell representatives have explained to me my problem as being one of how my graphics card uses hypermemory. However that doesn’t resolve the issue that I the option I selected when building my machine was for a card with 256MB dedicated video RAM – the fact that it could …

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What the Dell… an actual response… from a human!!

What are the odds? In the week that scientists tell us they have discovered a planet that might support alien life, I got a response from a live person in Dell. And not in their off-shored outsourced Call Centre neither… this one was from ‘Dell Central’. Rick (for that is his name) reached out to …

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Another example of Dell not connecting the dots

The Register has this story about a fault in Dell Laptops. What is interesting about the problem is that it seems to expose some ‘failures’ in the passing of information internally within Dell, not least about their Direct2Dell website. Some interesting comments are made about UK trading standards. I’m hoping to have a post up …

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