Dell-Hell

Oh Dell (the return)

The DVD drive on my Dell laptop failed (again) over the weekend so I requested a replacement as per their warranty. The technician requested my address and an alternate delivery address and also asked for details of my availablility over the 48hr period from Tuesday. I provided my home address (Wexford) and the address of …

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Oh D(H)ell… a slight reprise

got this email from Dell yesterday Dear Valued Customer, Thank you for contacting Dell Customer Care on 27/03/2007 with a question or need for Dell. We appreciate the opportunity to assist you and are interested in your feedback concerning our performance. Dell has asked TNS Prognostics, a customer satisfaction research company in the IT industry, …

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Oh D(h)ell… an update

Dell Technician came to my office today. This was after a techie had called to my home last Thursday. When I was in London presenting at an Information Quality conference (does 2 speaking slots count as a keynote?). The fact that I was going to be away had been clearly communicated to Dell’s support people …

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Oh (d)Hell, here we go again…

So, prompt and efficient, Dell Post-Sales Customer Support shipped me the graphics card for my laptop -the one they should have put in while it was still in the factory. It arrived this morning at 11:00am as promised. It was shipped from their factory in Limerick – a city and County I know well. About …

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Dell and their cost base

Some jitters amongst the Celtic Tiger cubs this week as a number of hi-tech firms trimmed back the tent a little here. In net terms, it is no real issue as there is a skills shortage in the types of job that have been pruned. One organisation rumoured to be looking at pruning their Irish …

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Windows Vista and my new Dell – some thoughts

Blogging this in some frustration. Ordered a new Dell a few weeks back because my previous “Aldi-Special” (a ‘Gericom’ brand) had died. As I was going to be sticking the new purchase on the never-never (finance) I decided to pimp my ride a bit and ordered the best spec I could get for the price …

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