dells-quality-problems

Dell Hell… but not mine, but perhaps a different circle of the same techno hell

The other guy’s story Came across this on Tom Raftery’s blog. Looks like Tom’s guest writer Frank P had ‘issues’ with Dell when trying to buy some kit off them. A barrier had been created that prevented him from buying a machine from the UK Dell outlet store simply (it would seem) because the UK …

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For the avoidance of doubt…

The first bit of doubt Various Dell representatives have explained to me my problem as being one of how my graphics card uses hypermemory. However that doesn’t resolve the issue that I the option I selected when building my machine was for a card with 256MB dedicated video RAM – the fact that it could …

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Oh Dell (the return)

The DVD drive on my Dell laptop failed (again) over the weekend so I requested a replacement as per their warranty. The technician requested my address and an alternate delivery address and also asked for details of my availablility over the 48hr period from Tuesday. I provided my home address (Wexford) and the address of …

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Oh D(h)ell… an update

Dell Technician came to my office today. This was after a techie had called to my home last Thursday. When I was in London presenting at an Information Quality conference (does 2 speaking slots count as a keynote?). The fact that I was going to be away had been clearly communicated to Dell’s support people …

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