Tag: Other Thoughts

  • Things that peeve me on the web

    A few things peeve me on the web. One of them is website form validators that do not recognise tlds other than .com, .org or a country tld. These validators seem oblivious to the fact that since 2000 ICANN has been rolling out ‘new’ tlds to take the ‘pressure’ off the .com and .org domains and .info has been active as a tld since 2001.

    I chose .info for my domain name partly because my old obriend.com domain was hijacked and partly because that problem manifested an opportunity for me to rebrand myself on-line with a domain name that related to me and my interests. Obriend.info is a website dedicated to information about OBrienD (me) and where OBrienD can discuss topics relating to Information Quality and Information Management (Info).

    However I find myself having to fall back on other email addresses such as my gmail or IAIDQ email address when filling out web forms as many validators (often on very reputable and high-profile sites) reject .info as part of an email address, in blissful ignorance of the fact that up to March 2007 there were 4 million .info domains registered with 1.6 million .info websites active (this being one of them).

    This is a small but significant information quality problem. The ‘master data’ that is being used to support the validation processes on these sites is incomplete, out of date and inaccurate. Web developers should take the time to verify if the snippets of code they are using to validate email addresses contain all valid TLDs and if not they should update their code. Not doing so results in lost traffic to your site, and in the case of registration forms for e-commerce sites it costs you a sale (or three).

    Another thing that peeves me is the use of (or not) of apostrophes in email addresses. Names like O’Donnell and the usual spelling of O’Brien have apostrophes. Some organisations allow them as part of their email addresses (joe.o’connor@thisisnotarealdomain.lie). For some reason however, many CMS platforms, website validators etc. don’t handle this construct particularly well. Indeed I’ve seen some chat forums where ‘experts’ advise people to leave out the apostrophe to avoid problems, even though the apostrophe is perfectly permissable under the relevant RFC standards.

    I’ve experienced the problem with Joomla and Community Builder on the IQ Network website which required me to manually work around the issue as I am not a good enough php developer to hack either application to fix the problem in a way that doesn’t cause other problems (such as the apostrophe being displayed back with an escaping backslash – ” \’ “.

    On the web you are in a global community. Just because your country/culture doesn’t use apostrophes or accenting characters doesn’t mean that they are not valid. Your code should be built to handle these occurences and to avoid corrupting data. Joe O’Connor’s name (to return to our fictional example) is not Joe O\’Connor. He should not see his name displayed as such on a form. Furthermore it should not be exported as such from a database into other processes.

    Likewise, if Joe.O’Connor@fictionaldomain.info decides he wants to register at your site you should make sure you can correctly identify his tld as valid and get his name right.

  • Irish Government considering abandoning mandatory retirement age

    RTE news this evening (2007/08/08) reported that the Irish Government was considering removing the mandatory retirement age of 65.

    picture of bismarckHistorically, the concept of a mandatory age for retirement has its origins in the 19th Century. Germany was the first country to introduce a state-funded retirement pension in 1889. Otto von Bismarck set the retirement age at 70 (although this was later dropped to 65 and in Germany now stands at 60 for women and 65 for men, with women being raised to 65 in 2012).

    So from the retirement age of 70 all Germans were entitled to their old age pension paid by the state until their death. The average life expectancy of a German male in 1889 was (apparently) 72 with the majority making it not much further than their late 60s. Some sources I’ve looked at give a range of averages between 66 and 72 so I’d welcome some definitive statistics here rather than peddle myth and misinformation.

    In any case the social brotherhood of workers only had to fund each other’s pensions for a ball park period of 2 – 3years.

    This of course means that many people never got to claim their pension because, as every primary school child will tell you, the average is made up of the sum of all ages in the population divided by the number of people in that population. So the economics of Bismarck’s Social Security pension were fairly harsh.

    Now, our life expectancies are much longer. The choices are to either remove the mandatory requirement to retire at 65 and make it an optional age (ie the state will provide your pension at any time after you are 65) or raise the retirement age to a level that Bismarck would approve of. The legend is that when setting the retirement age Bismarck simply asked his civil servants at what age did most people die and then added a year or two.

    There is a good discussion of this at this link, and again discussed here.

    The Irish Central Statistics Office publishes statistics on Life expectancy in Ireland (funnily enough). From the most recent factoid available the following points are worth noting:

    • In 1926 an Irish male infant was expected to live only 57.4 years (or 7.6 years short of the 65 year retirement age).
    • Over the last 75 years, life expectancies have increased by 20% for men and 40% for women.
    • The life expectancy of an Irish male after retirement at 65 in 2002 was 15.4 years, with women living a further 18.7 years. It is likely that this has increased yet again.

    Compare this last figure to the approach of Bismarck to the German Social Security system.

    If he was Minister for Finance in Ireland today (Biffo von Bismarck if you will) and he was to ask his civil servants at what age do most people die, the answer would be between 80 and 84 years on average. He’d push for the median age (the age in the middle of the dataset from which the average is calculated), which I’d guesstimate to be about 85.5 based on the detailed table of life expectancies that can be found here (I’ve worked off life expectancies for people over 65).

    brian cowen

    He’d smoke his pipe (I can’t find any pictures of Bismarck with a pipe, but he has that look about him – pipe smoker.) He may or may not inhale. He’d scratch his head and probably set a mandatory retirement age of….

    ….(sound of large calculator whirring and crunching numbers)
    ….(sound of figure being pulled out of thin air)

    ….82(ish)

    This figure would be picked because it would give, on average, a pension payment for 2 years to retirees but the majority of people who aspired to retire would most likely expire before that age was reached. Which is exactly the logic that was applied in the foundation of the world’s first social security retirement pension.

    Ultimately, the objective of Bismarck’s pension scheme was to provide an insurance against the physical disability of old-age that affected the largely manual heavy labour of the time. In this information age much of our work involves mental capability and is less reliant on physical ability.

    In that regard I would argue that the best approach would be to raise the retirement age slightly (perhaps back to Bismarck’s original 70 years) and then make it optional for people to retire at that age or to keep working and contributing until they feel that they no longer need to, want to, or could be bothered to. Many jobs today do not require the same level of physical capability that would have been needed even fifty years ago – we are now knowledge workers in an Information economy… the capability of the brain and the ability to continually learn and improve skills are key. A co-worker may benchpress more than me, but we don’t move data in wheelbarrows.

    One of the visions of retirement is it provides more time in your twilight years to spend time with grand-kids or pursuing hobbies. Web2.0 technologies increasingly provide the means for people to turn hobbies into niche businesses or to be flexible in how they provide their skills to potential employers. I suspect in my retirement years we will see an army of ‘silver surfers’ engaging in shorter engagements on their own terms allowing them to mix the benefits of retirement (more time with grand-kids or pursuing hobbies) with the benefits of working in industry niches that excite them and provoke passion. In these roles the minds that would otherwise have been put out to pasture will provide valuable coaching and mentoring for the younger workers without necessarily requiring full time employment – unless they wanted it.

    A flexible model is required that might allow a person to choose a time after a certain age when they will stop working or cut back, and a framework will be required that will allow people to take their full pension allocation or a reduced amount while they continue to work, with the freedom to claim their full pension if they choose not to work for a period of time.

    I’d love in 40 years to be able to work for 3 months on a project for an economic rate, paying taxes and paying pension contributions, while drawing 50% of my normal pension (or similar) and then to take 6 months off to do as I wish while drawing down my full State pension to cover basic costs and then go teaching (for a salary) for a few months. All of this would require legislative changes in terms of tax treatments and such like but the day of the flexible retirement will come soon.

    One alternate model might be a ‘graduated retirement’ that the retirement age could be either kept at 65 or set slightly higher and that those who wished not to work after retirement could do so and would be paid the basic pension, but those that wanted to continue working could take a reduced pension payment (say 75% of the basic amount) with the balance being paid into a reserve account. As the worker would continue to pay state pension contributions while working (which would increase the ‘pot’ for paying the basic pension to all), the reward would be that once they decided to cease working they could draw down from their ‘reserve’ account to increase the level of their State pension once they had stopped working.

  • Conferences and me for the end of 2007…

    Conference season is upon us in the Information Quality Community…

    At the end of September I’m off to Las Vegas to deliver a presentation at the IAIDQ’s North American conference the IDQ 2007 Conference.

    At the end of October I’m off to sunny London for the IRMUK Data Management and Information Quality Conferences. This will be my sixth year at this conference and my fourth as a presenter. This year I hit the ‘big leagues’ with a 3 hour tutorial on some of the legal aspects of Information Quality, going head to head with Larry English (amongst others)on the time table.

    Then in November the Irish CoP of the IAIDQ, the IQ Network will be hosting our IQ Forum… we’re planning it to co-incide with World Quality Day on the 8th of November to tie in with some IAIDQ events that will be taking place world wide.

    Who knows, maybe I’ll meet somebody from Dell at one of those conferences who might be able to fix my laptop problem before Christmas. 😉
    That would be nice.

  • Dell Hell Ireland (and other flavours) on Google

    So for shits and giggles I decided to google Dell Hell and Ireland. (The wife is out for the night, I’m bored, it seemed like a good idea at the time).

    http://www.google.ie/search?sourceid=navclient&hl=en-GB&ie=UTF-8&rlz=1T4GGLF_en-GBIE226IE228&q=dell+hell+ireland

    To increase the sample size, I removed the reference to “Ireland” and instead googled for “Dell Hell Information Quality”… frack me, there I am again – the top 2 (tonight, 27 July 07).

    http://www.google.ie/search?sourceid=navclient&hl=en-GB&ie=UTF-8&rlz=1T4GGLF_en-GBIE226IE228&q=dell+hell+information+quality

    So to be fair to Dell I removed the reference to “hell” to see how the DoBlog might fare with the Great Search Algorithm in the sky. This was a ‘positive control’. Wasn’t I pleasantly surprised when I was again the top 2 listed links on this day…

    http://www.google.ie/search?sourceid=navclient&hl=en-GB&ie=UTF-8&rlz=1T4GGLF_en-GBIE226IE228&q=dell+information+quality

    Not yet in Damien Mulley/SkyHandling Partners/”the server cannae take it Captain, she’s goin’ te blow” territory one can always dream…

    I googled a few other combinations… for “Dell quality Information” I was results 3 and 4 out of 16,800,000. That was a very neutral query. Still other combinations were picked but I can’t be bothered typing them … the screenshots below will show you the story.

    What I learned is that I am missing a very important tag from these posts… “Dell Quality”. That will be fixed tonight.

    Also by googling for Dell Quality and Ireland I found this pdf of a Dell presentation. I was interested to read this quote from Michael Hammer (Business Process Re-engineering guru) towards the end of the slides… I’ve highlighted a few words that leapt out at me.

    “ The 21st Century Belongs to the
    Process Organization Centered on
    Customers
    and…Operates With
    High Quality
    , Enormous Flexibility,
    Low Cost, and Extraordinary Speed.”

    With regards to my broken keyboard Dell are hitting the marks on this one. Quickly dealt with, within the agreed time period – the failure of the delivery is down to me… (sorry Dell, I’ll sort it out as soon as I can).

    My Graphics card issue however is a result of a failed process (assembly) as a result of poor quality information (either the assembler didn’t know to put in a 256mb card or couldn’t tell a 128mb card from a 256mb card) which has dragged on now for five months (which is extraordinary speed, just not in a good way). The fact that the issue still isn’t resolved and I’ve got a second ‘Customer Advocate’ from Round Rock Texas on the case now is indicative of how wide of their goals Dell are.

    (A big shout out to Rick and John… hope you guys are reading this as you reached out and I believe you have done your best to help with my situation. Elizabeth in Dublin… if you are back in the office could you PLEASE respond to the last few emails I’ve sent you as they are quite important… the email address you gave for the person who was covering for you kept bouncing back.)

    Joseph Juran, the Quality Management guru put it very well:

    “They thought they could make the right speeches, establish broad goals, and leave everything else to subordinates… They didn’t realize that fixing quality meant fixing whole companies, a task that cannot be delegated.”

    Joseph M. Juran, “Made in the USA: A Renaissance in Quality”, Harvard Business Review, July 1, 1993

    Deming’s Point 10 tells us “Eliminate slogans, exhortations and numerical targets for the workforce since they are divisory. The difficulties belong to the whole system”.

    Firefighting does not improve quality, especially when the fire is let smoulder on for nearly half a year (and a whole new product launch).

    Dell Information Quality search results

    Dell quality Ireland

    Dell quality information

    Dell Hell Ireland

    I have others but I can’t be bothered to put them up… I think my point is made.

    Perhaps Dell should consider getting in contact with the knowledgable practitioners in the International Association for Information and Data Quality (www.iaidq.org) who might be able to share some pointers on how to address the root causes of this problem.

  • Public Transport

    Iarnrod Eireann/CIE have announced a massive overhaul of the DART network in Dublin to integrate public transport around the capital. Details of their proposal can be found in the Irish Times today.

    What struck me was the similarity between the diagram of what they are proposing and the plan put forward previously by transport lobby group ‘Platform 11’. Platform 11’s proposal can be found here.

    The only difference I can see is that the Platform 11 plan makes use of the well documented tunnel that runs under the Phoenix park between Heuston Station and Docklands to complete the ‘orbital’ transport route.

    Of course I could be wrong – the diagrams presented are both artistic representations of (what I hope) are more detailed technical plans. But surely the consultation process that is now commencing should consider the options of converting the tunnel – which given that CIE are proposing to put some of the DART network underground as part of their plan surely makes sense? – it’s the one part where they wouldn’t need to dig the tunnel first.

  • Leaving voicemail for ET…

    The Irish Independent carried an interesting article on its website today which poses the question if it is such a good idea to be announcing our existence to the Universe by sending targetted messages to far off galaxies (as opposed to the random waffle and piffle that bounces out as a by-product of our TV, radio and radio-based communications technologies).

    The gist of the author’s thesis is that “Life is not like Star Trek” – the aliens that may or may not be out there may not be of the hippy planet-hugger peace and love variety but may be… well a bit like us really but with bigger or better guns.

    The writer, astronomer David Whitehouse (thanks to Copernicus for correcting me as to the byline), name drops the various scientists who he has worked with in the course of his career, all of whom he co-incidentally asked questions of that are relevant to this present article. However he misses perhaps the simplest analogy of all…

    Throughout our history there have been civilisations that were advanced in terms of their technology and how they used it. Throughout our history these civilisations have explored the shores of distant lands. And throughout history indigenous peoples have wandered down onto the beach to greet and trade with these visitors from afar only to be massacred and enslaved for generations or to have previously unknown disease ravage their populations (e.g. smallpox and the Native Americans).

    Often the ‘first contact’ has been friendly and warm but the relationship has evolved to murder and imprisonment when the ‘powers that be’ in explorer-central see wealth and riches to be had from the forceful exploitation of the native resources of the new ‘colony’ – both its people and the wealth of its land.

    Who is to say that our radio messages to the great beyond won’t bring a Galactic Captain Cook to the shores of our world, or a Cosmic Columbus? Will our descendants find themselves fighting the battles of this planet’s indigenous peoples (such as the Indigenous Australians or Native Americans) against an alien authority?

    Maybe life will be more like “Stargate SG-1” and its spin-offs with two broad groupings of aliens – those who will befriend us and develop a nuturing relationship and those who would rather enslave or destroy. This is a likely outcome – but raises the question of who will answer the messages first.

    Or perhaps we’ll just be left leaving a galactic voicemail for an alien civilisation that died millenia ago?

  • Laughter

    The mother of young man who I hope will be in a position to (legally) buy me a pint around the time of my 50th birthday has set up a nice blog called Tir na nÓg. It is full of nice musings on things maternal and political.

    The young man is called Oisin. He didn’t vote in the last election and will probably not care about elections, information quality or politics until around the next change of government (which given the Irish skill at these things could be further away than we’d like or closer than we think – all is vapour at the moment).

    Apparently he is a bit bigger now than he was when I saw him last – but not quite old enough to appreciate the world of blogging. Maybe in years to come he will be able to look at the very nice things that his mother has written about him and the things she got worked up about as a result of his arrival. Certainly he will probably have a nervous compulsion to leave his socks and shoes on when courting young ladies in years to come given the prominence his foot has had on this blog and elsewhere.

    That thought makes me consider for a moment what the dreaded ‘meeting of the parents’ will be like for the off-spring of the Web2.0/bebo/myspace/bloggerama generation. My parents had photographs and Super8 8mm silent movies of me. Arrgh. My wife loved them…. some scenes are still referred to the best part of a decade after she saw them first. However the meeting had to take place. The good plates had to come out. LOTS of wine had to be drunk. Thus it has happened since the dawn of time, since Ug brought Uggina to meet his parents and they dragged out the really embarrassing part of the cavewall to look at.

    Fast forward 20+ years.. Will Oisin’s mother and girlfriend simply swap Flickr links, the mother’s to Oisin’s antics pre-University, the girlfriends to his antics at University, in particular that drunken night when..?

    How will the poor lad run interference and filter the images that are presented to his significant other by his significant mother?

    In theory the digital image can last for next to infinity. In practice it is prone to the failure of hard-drives, the collapse of businesses, the destruction of servers etc. Will Oisin be tempted, around the age of 17, to unleash a virus to seek out and delete images and video of him from the world’s computers (a bit like Doctor Who did – a reference the lad’s parents will appreciate.)?

    Perhaps in some proactive and technology friendly homes this trend is already starting. Perhaps another of life’s embarrassing but necessary rituals is falling prey to the romance with technology?

    I commend Oisin’s parents for avoiding the bebo-holic rush to put the minutiae of their lives and the life of their child on-line. Such people worry me to the point of my wanting to have their access to any technology more advanced than a wax tablet and stylus severly curtailed. To paraphrase an Audi advert – Offspring, Dork, Technic.

    Yes, he may have his footprints (literally) all over the blogosphere before his first birthday but, much like any good superhero, nobody knows Oisin’s face.

  • A plug for the bruvver

    Thought I’d take a quick time-out to plug the brother’s blog over at http://anothercryingshame.blogspot.com.

    I particularly liked his post on the Electoral Consitutencies issue, especially his description of Dick Roche as the late lamented Government’s top crisis manager… which I quote here…

    …that man is the greatest crisis manager the FF/PD’s have. So great are his skills of crisis management that he has been known to leave entirely solvable problems alone for years until they become the sort of crises that have citizens of the state doubled over with the shitty squits, just so he can flex his crisis solving muscles.

    As he is younger and less mature, he can get away with things that a more mature mind would hesitate over (and then quote anyway). Some elements of accuracy may be lacking in that description, but Turlough is right – there has been a Zapp Brannigan-esque approach to managing things.

  • Dis Dissolution is catching…

    RTE radio have just announced that the Mahon Tribunal is (as suspected) postponing the next phase of its hearings until after the election. What a fortuitous coincidence. It does recommence right after the election – when the haggling will be going on about who will be in the Government.

    Also, the brother has rowed in with his euro’s worth on the timing of the election. I am sure that if I hadn’t beaten him to the punch he would have out-pendatried me as he is, to borrow PJ O’Rourke’s description, ‘the political nut who lives around here’.

    I’m just a commuter whose opinion appears not to matter to a Taoiseach who seems to be out of touch with the realities of Celtic Tiger life.

  • First Post Anniversary… Electoral Register Processes Still Broken

    The DobBlog is 1 year old today.

    What have we achieved? Well, about 50,000 words on the state of the Irish Electoral Register, syndicated publication of an article based on those words in two International newsletters for IT/Business Intelligence professionals and a wordpress template I’m finally not unhappy with.

    The electoral register is still buggered (that’s a technical term). The scrap and rework (as predicted) was inconsistent and hasn’t fixed the underlying problems. As soon as the clean up stopped, the register has begun to drift to inaccuracy again.

    The Government continues to be cavalier about the issues involved in our electoral system… a number of constituencies will be under represented in the next Dail because of the failure of the Government to react to the population changes in the Census. That’s assuming the election can go ahead given the Constitutional challenge that has commenced.

    The understanding of the importance of good quality information and well designed processes to gather and use that information has grown however amongst a small (and growing) group of occasional visitors to the blog.

    Hopefully the next 12 months will bring enlightenment to Government on some of the issues I’ve blogged about this year and perhaps they will seek out good practices. Hopefully as well we will see some critical commentary in the media on these types of issue. I lost count of the number of pieces I submitted to Irish media during the year. My hit rate outside of Ireland this year is 2 for 2… domestically it is 0 for lots more.