Process Design & Quality

Quality is defined as the ability of a product or piece of information to meet or exceed the expectations of its customers/consumers.

Quality begins in the design stage, at the white board when you are figuring out how your process should work. I won’t waste my energy today rattling on about our Electoral Register issues, rather I’ll take a different example…

http://www.theregister.co.uk/2006/05/10/ms_messenger_paradox/

This is an example of poor quality information. The instructions presented to the customer are illogical and set up a logical recursion that would stump many a Dalek.

Reminds me of the joke about the computer programmer who was found dead in the shower. The shampoo bottle instructions read “Wash, Rinse, Repeat”.