Back in April I wrote an article for the IAIDQ’s Quarterly Member Newsletter picking up on my niche theme, Common Law liability for poor quality information – in other words, the likelihood that poor quality information and poor quality information management practices will result in your organisation (or you personally) being sued. I’ve written and …
This post is written by Colin Boylan, an independent market research professional based in Wicklow, Ireland with extensive experience in Market Research in pharma and other industries in the UK and Ireland. In this post, Colin explains how the quality of the population sample used in a market research study can have significant effects on …
84% fail. Do you remember that statistic from my previous post? In my earlier post on this topic I wrote about how issues of identity (name and address) can cause problems when attempting to consolidate data from multiple systems into one Single View of Master Data. I also ran through the frightening statistics relating to …
The title of this post is, co-incidentally, the title of a conference I’m organising in Dblin next week.. It is a timely topic given the contribution that poor quality information played in the sub-prime mortgage collapse in the US. While a degree of magical thinking is also to blame (“what, I can just say I’m …
I thought it timely to add an Information Quality perspective to the debate and discussion on NAMA. So, for tweeters the hashtag is #NAMAInfoQuality. The title of this post (less the Hashtag) is, co-incidentally, the title of a set of paired conferences I’m helping to organise in Dublin and Cardiff in a little over a …
Scanning the electronic pages of the Irish Independent this morning I read that They claim to have had the scoop on this story (no, it was Tuppenceworth.ie and IQTrainwrecks.com) They have “experts” (unnamed ones) who tell them that the actual number of impacted customers over the weekend could be up to 200,000. “Some other banks …
Bank of Ireland Overcharging – another follow up Read More »
Having spent the day trading IMs and talking to journalists about the Bank of Ireland Laser Card double charging kerfuffle, I thought it would be appropriate to write a calmer piece which spells out a bit more clearly my take on this issue, the particular axe I am grinding, and what this all means. I …
Bank of Ireland Double Charging – a clarifying post Read More »
I read with interest a story on the Irish Times website this morning about Bank of Ireland double charging customers for Laser transactions in “recent days”. What interested me is that this was not something that happened in “recent days”. Far from it. Back in May 2009, Simon over on Tuppenceworth.ie reported this problem to …
I just received an email from an information quality tool vendor. It was sent to an email address I had provided to them in my capacity as a Director of the IAIDQ as part of registering for events they had run. The opening line of the email reads: I’m writing to you as a follow-up …
Last week I shared a cautionary note about companies relying on their under-touched and under-loved Customer databases to help drive their business as we hit the bottom of the recessionary curve. The elevator pitch synopsis… Caveat emptor – the data may not be what you think it is and you risk irritating your customers if …