A category devoted to my analysis of the Information and Process quality issues in Dell computer from the point of a peeved customer
Right… just when I thought it was safe to go back in the water…. Regular readers of the DoBlog will know that I recently bought a world of pain and torment a laptop from Dell. The very first problem I had was with the graphics card – it was not what I had ordered. After …
The DVD drive on my Dell laptop failed (again) over the weekend so I requested a replacement as per their warranty. The technician requested my address and an alternate delivery address and also asked for details of my availablility over the 48hr period from Tuesday. I provided my home address (Wexford) and the address of …
got this email from Dell yesterday Dear Valued Customer, Thank you for contacting Dell Customer Care on 27/03/2007 with a question or need for Dell. We appreciate the opportunity to assist you and are interested in your feedback concerning our performance. Dell has asked TNS Prognostics, a customer satisfaction research company in the IT industry, …
Dell Technician came to my office today. This was after a techie had called to my home last Thursday. When I was in London presenting at an Information Quality conference (does 2 speaking slots count as a keynote?). The fact that I was going to be away had been clearly communicated to Dell’s support people …
So, prompt and efficient, Dell Post-Sales Customer Support shipped me the graphics card for my laptop -the one they should have put in while it was still in the factory. It arrived this morning at 11:00am as promised. It was shipped from their factory in Limerick – a city and County I know well. About …
Some jitters amongst the Celtic Tiger cubs this week as a number of hi-tech firms trimmed back the tent a little here. In net terms, it is no real issue as there is a skills shortage in the types of job that have been pruned. One organisation rumoured to be looking at pruning their Irish …
Blogging this in some frustration. Ordered a new Dell a few weeks back because my previous “Aldi-Special” (a ‘Gericom’ brand) had died. As I was going to be sticking the new purchase on the never-never (finance) I decided to pimp my ride a bit and ordered the best spec I could get for the price …