The-Business-of-IQ

The real cost to business of poor quality Information

The Irish Independent, the Irish Times and Silicon Republic have all carried coverage over the last days about TalkTalk, the CarphoneWarehouse fixed line subsidiary’s operation in Ireland (recently acquired from Tele2). According to Silicon Republic: “ Talk Talk has been ordered by the Commission for Communications Regulation (ComReg) and the Data Protection Commissioner to make a …

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Electoral Information Quality – A Consolidating post

As the blog is getting legs a bit now, I thought it best to consolidate the posts of the last few weeks on the Electoral Register issues into one point of reference, particularly for readers new to the site. I am also taken the opportunity to upload a few additional articles etc. that I have written on …

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Process Design & Quality

Quality is defined as the ability of a product or piece of information to meet or exceed the expectations of its customers/consumers. Quality begins in the design stage, at the white board when you are figuring out how your process should work. I won’t waste my energy today rattling on about our Electoral Register issues, …

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Why Scrap and Rework isn’t good enough

Simon has thrown down a bit of a challenge…  can I show why Information Scrap and Rework isn’t good enough because it seems like a sensible starting point… First off… let me provide a reference that should educate and delight (at least some of you) that explains what this Information Quality yoke is all about… …

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