A top level category for posts on business issues such as Web2.0 tools and trends, customer service issues etc.
What are the odds? In the week that scientists tell us they have discovered a planet that might support alien life, I got a response from a live person in Dell. And not in their off-shored outsourced Call Centre neither… this one was from ‘Dell Central’. Rick (for that is his name) reached out to …
What the Dell… an actual response… from a human!! Read More »
The Register has this story about a fault in Dell Laptops. What is interesting about the problem is that it seems to expose some ‘failures’ in the passing of information internally within Dell, not least about their Direct2Dell website. Some interesting comments are made about UK trading standards. I’m hoping to have a post up …
Deary me. Life with Dell just gets better and better. Not 2 hours after I finish writing up my experiences for the IAIDQ Q2 Newsletter then I find myself on the phone to a nice guy from Dell who is asking me about my DVD drive issues (phone call at 15:25 today approx). I had …
Right… just when I thought it was safe to go back in the water…. Regular readers of the DoBlog will know that I recently bought a world of pain and torment a laptop from Dell. The very first problem I had was with the graphics card – it was not what I had ordered. After …
The DVD drive on my Dell laptop failed (again) over the weekend so I requested a replacement as per their warranty. The technician requested my address and an alternate delivery address and also asked for details of my availablility over the 48hr period from Tuesday. I provided my home address (Wexford) and the address of …
got this email from Dell yesterday Dear Valued Customer, Thank you for contacting Dell Customer Care on 27/03/2007 with a question or need for Dell. We appreciate the opportunity to assist you and are interested in your feedback concerning our performance. Dell has asked TNS Prognostics, a customer satisfaction research company in the IT industry, …
I recently bought a case for my PDA from the lovely people at Proporta. Unfortunately, a few days after getting the case the belt clip disintegrated with the hinge part simply snapping off. I was dismayed. By co-incidence that day I received an email from one of Proporta’s customer service people following up on my …
Dell Technician came to my office today. This was after a techie had called to my home last Thursday. When I was in London presenting at an Information Quality conference (does 2 speaking slots count as a keynote?). The fact that I was going to be away had been clearly communicated to Dell’s support people …
So, prompt and efficient, Dell Post-Sales Customer Support shipped me the graphics card for my laptop -the one they should have put in while it was still in the factory. It arrived this morning at 11:00am as promised. It was shipped from their factory in Limerick – a city and County I know well. About …
Some jitters amongst the Celtic Tiger cubs this week as a number of hi-tech firms trimmed back the tent a little here. In net terms, it is no real issue as there is a skills shortage in the types of job that have been pruned. One organisation rumoured to be looking at pruning their Irish …