Business

A top level category for posts on business issues such as Web2.0 tools and trends, customer service issues etc.

Irish Water channelling Alec Guinness

  Irish Water is working hard on Twitter and in other forums to convince itself, if not us, that all is well with regard to their Data Protection policies and procedures. In response to questions raised about the retention of data, specifically PPSN data once allowance entitlements are validated and personal data of non-customers, Irish …

Irish Water channelling Alec Guinness Read More »

Insolvency Register–some quick thoughts

So, David Hall is challenging the provisions of the Personal Insolvency Act regarding the publication of details on public registers. I’m quoted in this Irish Times article about it. My comments, which I expand on here as an update to my earlier post, where to the effect that: The publication of detailed personal data on …

Insolvency Register–some quick thoughts Read More »

Wrong thinking about Devices

I’m addicted to the think. Every day, when not thoroughly occupied with the challenges of a client strategy or issue, I find myself drawn to hard thinking. Sometimes I even get people plying me with think. Like this past few weeks. Lots of think. One thing I’ve been asked to think about is the whole …

Wrong thinking about Devices Read More »

Lego System and the Value Delivery System

I love Lego. The fact that my Facebook avatar is a sinister looking “Liago” man from a Chinese clone of the famous Lego System is a little personal in-joke (and I’d love to see what their facial recognition makes of that). But I also love my daughter, who is bright, imaginative, and creative. And I …

Lego System and the Value Delivery System Read More »

Triskaidekaphobia Cars and Information Economics

So, the Irish Government has decided – based it would seem solely on the analysis and advice of the Society for the Irish Motor Industry- to introduce a revised licence plate system for Irish cars starting from January of next year. The reasoning put forward is that fear of the number 13 will hamper car …

Triskaidekaphobia Cars and Information Economics Read More »

Daisy (chain) cutters needed

Brian Honan (@brianhonan on twitter) has been keeping me (and the omniverse) updated via Twitter about the trials and tribulations of Wired.com columnist Matt Honan who was the subject of a Social Engineering attack on his Amazon, Apple, Gmail, and ultimately twitter accounts which resulted in every photograph he had of his young daughter being …

Daisy (chain) cutters needed Read More »

Support your Local Sheriff–why the DPC needs us to help them help us.

Problem Statement The Irish Government is tripping over itself to win FDI from the new ‘Big Data’ enterprises. Whether it is promoting Ireland as a perfect location for Data Centres (it is, apparently we’re in a temperate Goldilocks zone) or chasing flagship investments in European headquarters for companies such as LinkedIn, Facebook, Zynga Games, Twitter, …

Support your Local Sheriff–why the DPC needs us to help them help us. Read More »

Describe what you do in one word…

This is a challenge an old boss of mine used to set. He was an alpha male. The answer he was looking for was usually a variant of “lead” like “inspire”, “command” or “drink”. But it is a good exercise to set yourself. This evening I was responding to an retweet of an article I …

Describe what you do in one word… Read More »

The customer conundrum

I’m a customer of a few on-online services. I have really liked using Tweetdeck for the past few months (hang on… years… eek). The problem is that I’m busy. Nuts busy. I’ve a business, a family, and a strange compulsion to sleep maybe a few minutes or three every day or so. I’m a voracious …

The customer conundrum Read More »