Business

A top level category for posts on business issues such as Web2.0 tools and trends, customer service issues etc.

Bank of Ireland Customers – check your balances

As the May Bank Holiday draws to a close, I’d like to remind customers of Bank of Ireland that they should take a careful look at their account balances this week if they have been using laser (debit card) or ATM services over the weekend. If you do find you’ve been ‘double-dipped’, please let me …

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Laser-like accuracy

Word reaches me this morning of yet another incident of Bank Of Ireland double-dipping laser card transactions on or around a Bank Holiday. BOI will, doubtless, claim that this is a once off and hasn’t happened before. That’s what they said the last time (when it had actually happened before). Furthermore, I hope that BOI …

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CRM insanity

So, I have a few niggling problems with my iPhone, including dropped calls and poor call quality leading to lost business. I have been advised (by Vodafone tech support) that a new handset might be required. I have upgraded the SIM (which should have been done by Voda when I got the phone but wasn’t). …

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There is oft a slip twixt tweet and twolicy

This blog post is basically the text of an audioboo I recorded at 9:30 this morning which has disappeared into the ether ne’er to be found. Fine Gael have launched their “Twolicy Page”. I won’t comment on the hideous neologistic portmanteau that is “Twolicy”, other than to say it that seems to have been dreamed …

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The curious case of Enda and the Technology

Enda Kenny found himself slightly ambushed on the news last night (6-One News on RTE) by Bryan Dobson. At the end of a segment about the trials and tribulations of Brian Cowen, Enda was asked about the problems that have befallen the FG website. Enda’s response was telling on a number of fronts. He indicated …

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Fine Gael’s website: some thoughts

It looks like there’s been some rework done on the FG website to address Data Protection concerns. This good and is to be commended. It is also in line with how the Data Protection Commissioner works with organisations who have compliance issues.  However, issues did exist prior to yesterday which will continue to present challenges …

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