A top level category for posts on business issues such as Web2.0 tools and trends, customer service issues etc.
Two weeks ago I had the privilege of taking part in the IAIDQ’s Ask the Expert Webinar for World Quality Day (or as it will now be know, World Information Quality Day). The general format of the event was that a few of the IAIDQ Directors shared stories from their personal experiences or professional insights …
The Irish Times today reports that Bank of Ireland are again investigating incidents of double charging of customers who use LASER cards. I wrote about this last month (see the archives here), picking up on a post from Tuppenceworth.ie earlier in the summer. I won’t be writing anything more about the issue (at least not …
Back in April I wrote an article for the IAIDQ’s Quarterly Member Newsletter picking up on my niche theme, Common Law liability for poor quality information – in other words, the likelihood that poor quality information and poor quality information management practices will result in your organisation (or you personally) being sued. I’ve written and …
This post is written by Colin Boylan, an independent market research professional based in Wicklow, Ireland with extensive experience in Market Research in pharma and other industries in the UK and Ireland. In this post, Colin explains how the quality of the population sample used in a market research study can have significant effects on …
84% fail. Do you remember that statistic from my previous post? In my earlier post on this topic I wrote about how issues of identity (name and address) can cause problems when attempting to consolidate data from multiple systems into one Single View of Master Data. I also ran through the frightening statistics relating to …
Scanning the electronic pages of the Irish Independent this morning I read that They claim to have had the scoop on this story (no, it was Tuppenceworth.ie and IQTrainwrecks.com) They have “experts” (unnamed ones) who tell them that the actual number of impacted customers over the weekend could be up to 200,000. “Some other banks …
Bank of Ireland Overcharging – another follow up Read More »
Having spent the day trading IMs and talking to journalists about the Bank of Ireland Laser Card double charging kerfuffle, I thought it would be appropriate to write a calmer piece which spells out a bit more clearly my take on this issue, the particular axe I am grinding, and what this all means. I …
Bank of Ireland Double Charging – a clarifying post Read More »
I read with interest a story on the Irish Times website this morning about Bank of Ireland double charging customers for Laser transactions in “recent days”. What interested me is that this was not something that happened in “recent days”. Far from it. Back in May 2009, Simon over on Tuppenceworth.ie reported this problem to …
I just received an email from an information quality tool vendor. It was sent to an email address I had provided to them in my capacity as a Director of the IAIDQ as part of registering for events they had run. The opening line of the email reads: I’m writing to you as a follow-up …
Last week I shared a cautionary note about companies relying on their under-touched and under-loved Customer databases to help drive their business as we hit the bottom of the recessionary curve. The elevator pitch synopsis… Caveat emptor – the data may not be what you think it is and you risk irritating your customers if …