Having spent the day trading IMs and talking to journalists about the Bank of Ireland Laser Card double charging kerfuffle, I thought it would be appropriate to write a calmer piece which spells out a bit more clearly my take on this issue, the particular axe I am grinding, and what this all means. I …
Bank of Ireland Double Charging – a clarifying post Read More »
I read with interest a story on the Irish Times website this morning about Bank of Ireland double charging customers for Laser transactions in “recent days”. What interested me is that this was not something that happened in “recent days”. Far from it. Back in May 2009, Simon over on Tuppenceworth.ie reported this problem to …
Last week I shared a cautionary note about companies relying on their under-touched and under-loved Customer databases to help drive their business as we hit the bottom of the recessionary curve. The elevator pitch synopsis… Caveat emptor – the data may not be what you think it is and you risk irritating your customers if …
I recently had to spend some time engaging with an Irish Government agency as a result of my voluntary redundancy from my former employer. Now, while I’ll admit I am perhaps over sensitive to information quality issues, having had a lot of experience with them and having written about them a lot over the years, …
The Bord Gais story First off, I am a Bord Gais (Irish Gas Board, now an electricity supplier) customer. I switched to them earlier this year to save money. I provided personal details about myself and my wife along with details of the bank account our bills get paid out of. So, my wife and …
A short post today. I promise. Yesterday’s Dilbert made me laugh. As a telco guy I’m familiar with the lengths my industry will go to to create complicated contracts that can ‘obscure’ the total cost of a phone package. It was nice to see that getting a character all to itself in Dilbert. But what …
This post has been triggered by two things. Firstly, I had a nice chat with Hugh Jones who is running the ICS’s Data Protection training (see www.ics.ie/dp) for details. Hugh is interested in raising awareness of data protection issues both for businesses and for individuals. I wholeheartedly agree with him that this is important, not …
This is inspired by a post over on the Crabbling Otter (greetings and felicitations Mr Byrne). He got the flyer below in to work. Commenters over at the ‘Otter have found upwards of 12 errors. So, for the next few days I’ll be running “The 12 Days of Blogger Christmas”. What I’d like commenters to …
Regular visitors to this blog will know about my trials and tribulations getting a half way decent broadband service that works. After a tormented experience dealing with a useless local service provider who admit to owing me money but haven’t gotten around to sending me the cheque (but in fairness, I haven’t gotten around to …
This post is an update to the previous post today… I definitely think I’ll have to consider the Data Protection request as one of the top dogs in this company I’ve been dealing with has just emailed me to say that they only had an email address for me from today. Despite the fact that …