Having spent the day trading IMs and talking to journalists about the Bank of Ireland Laser Card double charging kerfuffle, I thought it would be appropriate to write a calmer piece which spells out a bit more clearly my take on this issue, the particular axe I am grinding, and what this all means. I …
Bank of Ireland Double Charging – a clarifying post Read More »
I read with interest a story on the Irish Times website this morning about Bank of Ireland double charging customers for Laser transactions in “recent days”. What interested me is that this was not something that happened in “recent days”. Far from it. Back in May 2009, Simon over on Tuppenceworth.ie reported this problem to …
I just received an email from an information quality tool vendor. It was sent to an email address I had provided to them in my capacity as a Director of the IAIDQ as part of registering for events they had run. The opening line of the email reads: I’m writing to you as a follow-up …
Last week I shared a cautionary note about companies relying on their under-touched and under-loved Customer databases to help drive their business as we hit the bottom of the recessionary curve. The elevator pitch synopsis… Caveat emptor – the data may not be what you think it is and you risk irritating your customers if …
I was very interested to read a great post by fellow Irish blogger Damien Mulley in which he wrote: …Most companies have massive databases of customer details that are sitting there, gathering dust. Why not work on those databases and poll your customers … The context of Damien’s comment was a larger piece about using …
Over the past few weeks I’ve been pondering whether or not Information Quality Management is a recession proof profession. Those of you who know me will probably guess that my recent departure from “big company” employment was one of the seeds to this line of thought. Another was the interesting findings contained in the IAIDQ’s …
Is Info Quality Management a Recession Proof Profession? Read More »
One of my fellow Information Quality practitioner-bloggers wrote recently about the emergence of what he labelled “DQ2.0”. You can read Henrik’s original post here. While I don’t disagree with many of the points and questions raised by Henrik, I do have  a problem with the use of a label like “DQ2.0” to describe what is …
Buzzword Bingo (or “It’s the info quality stupid”) Read More »
I recently had to spend some time engaging with an Irish Government agency as a result of my voluntary redundancy from my former employer. Now, while I’ll admit I am perhaps over sensitive to information quality issues, having had a lot of experience with them and having written about them a lot over the years, …
The Bord Gais story First off, I am a Bord Gais (Irish Gas Board, now an electricity supplier) customer. I switched to them earlier this year to save money. I provided personal details about myself and my wife along with details of the bank account our bills get paid out of. So, my wife and …
So. The Irish Government (in the form of the Dept. of Education and the State Exams Commission [SEC]) are faced with a €1million bill because an exam Superintendent inadvertently distributed the wrong exam paper earlier this week. An avoidable root cause for this now unavoidable expenditure seems to be that the packaging that exam papers …